The Shed Boutique
36 East St, Macksville NSW 2447،Australia
Email: contact@TheShedBoutique.shop | Phone: 0452 639 428

1. Returns Eligibility

  • Timeframe: You may return unused, unworn, or defective items within 14 days of delivery.
  • Condition: Items must be in original packaging with tags attached.
  • Proof of Purchase: Provide your order number or receipt.

Note: For hygiene reasons, earrings, swimwear, and sale items are final sale unless faulty.

2. How to Return

  1. Email Us: Contact contact@TheShedBoutique.shop within 14 days to request a return authorization.
  2. Ship It Back: Send the item to:
    The Shed Boutique Returns
    36 East St, Macksville NSW 2447،Australia
    • AU Customers: Include a prepaid return label (we’ll email instructions).
    • Faulty Items: We’ll cover return costs.

3. Refunds

  • Processing Time: Refunds are issued within 14 days of receiving your return.
  • Method: Refunds go to your original payment provider.
  • Deductions: Return shipping costs (for non-faulty items) may be deducted.

4. Exchanges

  • Exchanges are subject to stock availability. Email us to confirm before returning.

5. Faulty or Damaged Items

Contact us within 48 hours of delivery with photos of the damage. We’ll replace the item or issue a full refund, including return shipping.

6. Non-Returnable Items

  • Earrings, swimwear, and sale/clearance items (unless faulty).
  • Custom-made or personalized orders.

7. AU Consumer Rights

This policy doesn’t affect your statutory rights under the Consumer Rights Act 2015. If an item is faulty, you’re entitled to a full refund within 30 days.

8. Questions?

Email contact@TheShedBoutique.shop or call 0452 639 428 (Mon–Fri, 9AM–5PM GMT).